Last updated: 08/08/2025 
Location: United Kingdom

📬 Shipping Information

📍 Where We Ship

We currently ship within the UK, and selected international destinations. If you’re outside the UK and unsure whether we can deliver to you, please contact us at EMAIL  before placing an order.

🚚 UK Shipping Rates & Times

• Standard UK Delivery (Royal Mail 2nd Class) – £3.50 (Free on orders over £50)

• Tracked Delivery (Royal Mail Tracked 24/48) – from £4.95

• Orders are usually dispatched within 2–3 working days.

• Delivery takes 2–5 working days depending on your selected method.

🌍 International Shipping (Optional)

• Prices vary depending on location and weight.

• Delivery may take 7–21 days depending on customs and local postal services.

• Buyer is responsible for any customs/import duties.

💚 Packaging

We use eco-friendly and minimal packaging where possible — always with care and intention. If you’re gifting, feel free to request a note or special wrap in your order notes!

🔁 Returns & Exchanges

💡 Changed Your Mind?

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item for a full refund, provided the item is unused, in its original condition, and not exempt (see below).

To start a return, email us at [Your Email] with your order number. Return shipping costs are your responsibility.

❌ Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:

• Opened or used items

• Herbal teas, elixirs, or creams due to hygiene reasons

• Custom or personalised items

• Gift cards

If your item is damaged or incorrect, see below.

🛠 Damaged or Incorrect Items

If your order arrives damaged, incomplete, or not what you expected:

1. Please contact us within 3 days of delivery

2. Send photos of the item and packaging, if possible

3. We will arrange a replacement or refund as appropriate

✉️ Questions?

Email us at [Your Email] — we’re happy to help.
Thank you for supporting small, handmade, heart-led creations.

🌿 Privacy Policy

Effective Date: 08/08/2025

This Privacy Policy explains how Holistic Healing  (“we,” “our,” or “us”) collects, uses, and protects your information when you visit our website [www.yourwebsite.com] and/or make a purchase from our online shop.

1. Information We Collect

When you shop with us or sign up for our newsletter, we may collect:

• Your name, email address, shipping/billing address, and phone number

• Your payment information (processed securely by third-party payment providers like PayPal or Stripe — we do not store your card details)

• Your order history and preferences

• Information automatically collected via cookies (for site performance and analytics)

2. How We Use Your Information

We use your information to:

• Process and ship your orders

• Send order updates and confirmations

• Respond to customer service inquiries

• Send you newsletters or promotional emails (if you’ve opted in)

• Improve our website and services

You can unsubscribe from marketing emails at any time using the link at the bottom of any email.

3. Sharing Your Information

We do not sell or rent your personal data. We only share it with:

• Trusted service providers (e.g., payment processors, email platforms)

• Legal authorities, if required by law

4. Data Security

We take reasonable steps to protect your personal information, using secure servers, encryption, and trusted payment gateways. However, no method of transmission is 100% secure.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information

• Withdraw consent for marketing at any time

• Request a copy of the information we hold about you

Email us at [Your Contact Email] for any requests.

6. Cookies

Our website uses cookies to enhance your experience and gather analytics. You can manage cookie settings in your browser.

7. Contact Us

If you have any questions about this policy, please contact:
Email: [Your Email]
Business Address: Ashford, Kent.

🌿 Terms of Use

Effective Date: 08/08/2025

By using our website and purchasing from Holistic Healing , you agree to the following terms:

1. Use of Website

You agree to use our website for lawful purposes only. You must not misuse the website or interfere with its functionality.

2. Product Information

We make every effort to describe and photograph our products accurately. However, as all items are handmade and made with natural ingredients, slight variations may occur.

3. Health Disclaimer

Our herbal remedies, creams, and elixirs are not intended to diagnose, treat, or cure medical conditions. Please consult a healthcare professional if you are pregnant, breastfeeding, have a medical condition, or are taking medication.

4. Orders & Payments

All prices are listed in [your currency, e.g., GBP]. Orders are confirmed upon payment. We reserve the right to cancel or refund any order at our discretion.

5. Shipping & Returns

Please refer to our [Shipping & Returns Policy] for full details. We are not responsible for delays caused by postal services or customs.

6. Intellectual Property

All website content, including product descriptions, photos, and designs, is the property of Holistic Healing  and may not be used or copied without permission.

7. Changes to These Policies

We reserve the right to update this Privacy Policy and Terms of Use at any time. Changes will be posted on this page with an updated effective date.

Other Features to Include

✅ Newsletter Sign-Up

• Popup or banner: “Join the Herbal Circle – receive 10% off your first order + wellness tips.”

• Connect it to an email platform (Mailchimp, Flodesk, Klaviyo)

✅ Social Media Integration

• Instagram feed preview on home page

• Clickable icons in header/footer

• Link to Linktree or equivalent from Instagram bio

• LINKTREE

• https://linktr.ee/earthpriestessalchemy?fbclid=PAZXh0bgNhZW0CMTEAAacEMQNX9WUJNEgnWq-nZhTeDe89SXJct5L1WNmzwy_reQYhnSld_QD1PQo_4w_aem_eSfL5FTZwQFbL1X4mUlUCw.

✅ Cart & Checkout

• Secure checkout process

• Accept card, PayPal, Apple Pay, etc.

• Shipping calculator or flat-rate info

✅ Customer Reviews

• On product pages

• Optional: rotating review section on home page

• Use apps like Judge.me, Loox, or built-in Shopify tools

✅ Loyalty or Referral Program (Optional but builds community)

• Example: “Refer a friend, get £5 off”

• Or reward repeat customers with exclusive access

FAQ – products 

🌿 Frequently Asked Questions

1. How do I use your products?

Each remedy is crafted with care, and every jar, bottle, or packet comes with simple, clear instructions. You’ll find the directions on the label and also in the product description on my website. If you’re ever unsure, just drop me a message — I’m always happy to guide you.

2. Are your products organic / vegan / cruelty-free?

• Organic: Yes — I use organic and wild-harvested plants whenever possible.

• Vegan: Many of my products are vegan. If they contain honey or beeswax, I’ll always mention it clearly in the ingredients list.

• Cruelty-Free: Absolutely. I only test on willing humans (usually myself, friends, and family!) and never on animals.

3. Do you ship internationally?

Yes, I do. Wherever you are in the world, I’ll do my best to get my healing creations to you. Shipping costs and delivery times will depend on your location, and any customs fees are the responsibility of the customer.

4. Is it safe during pregnancy?

Some herbs and essential oils are not suitable during pregnancy or breastfeeding. I always note this in the product description. If you’re expecting or nursing, please check with your healthcare provider before using any herbal remedies.

5. How long will my order take?

• UK Orders: Usually 3–5 business days after dispatch.

• International Orders: Around 7–21 business days depending on postal services and customs.
  I usually ship within 2–3 business days, and you’ll get a tracking number so you can follow your order’s journey to you.

6. Can I request a custom order?

Yes! I love creating bespoke blends and remedies tailored to your needs — whether it’s a unique tea blend, a crystal-infused bath soak, or a personalised gift set. Just get in touch, and we’ll create something special together.

7. Do you offer gift wrapping?

Yes — I can wrap your order beautifully with eco-friendly packaging and even include a personalised message card. Perfect for birthdays, self-care gifts, or surprises for loved ones.